5 Best VoIP Providers for Small Business [2019]

Start your search for a better business phone system with these top VoIP providers:

  • 8×8 – Priced at $25 to $55 per month according to desired features, 8×8 offers unlimited calling to local numbers and locations in as many as 47 countries around the world. Features include business SMS, team messaging, voicemail, fax and audio and video conferencing with up to 100 participants.
  • Dialpad – Easy setup and scalability meet cross-platform device support in plans starting at $20 per user per month. Conference calls under 45 minutes are free for up to 10 users, and services for customer support and sales teams may be added for an extra fee. A feature allowing for call transfer between devices provides extra flexibility.
  • Nextiva – Highlighted by FitSmallBusiness as the best for small business use, Nextiva includes unlimited calling, SMS messaging, analytics and CRM tools at prices ranging from $34.95 to $44.95 per user per month. Long-term contract options are available.
  • RingCentral – For $19.99 to $44.99 per user per month, businesses get unlimited calls to the U.S. and Canada, along with unlimited business SMS and video conferencing with up to 200 participants. All features are included in the mobile app, and lines and numbers can be added a la carte as needed.
  • Vonage Business – Support for CRM integrations and phone, video and web conferencing powered by Amazon Chime are included in higher-level plans from Vonage. Businesses pay $19.99 to $39.99 per line per month for these and other tools, including unlimited calling and SMS, team messaging and mobile and desktop apps.

Every business needs a reliable phone system with the flexibility to support the modern office environment. VoIP phone providers for small businesses offer the features you’re looking for to improve how calls are handled in and out of the office, and more options are being added as new technology becomes available.

If you’re looking for a better way to handle how you communicate with employees and connect with customers, check out what today’s top VoIP providers have to offer.

What’s the Benefit of Upgrading to a VoIP System for Business?

Good communication is at the heart of every successful company. You can have the best marketing plan, stellar branding and a great product but still get nowhere if your complicated or confusing phone and messaging systems are holding you back.

VoIP simplifies phone calls, conferencing, sales and customer service through a single unified solution. Many services are now completely based in the cloud and allow you to choose to use physical phones designed for VoIP, make calls on other devices through an app or a combination of both. Because calls are carried over the internet rather than traditional phone lines, there’s no need to run new wiring to get started with a VoIP system.

VoIP providers offer all of the features you get from a landline, plus additional services specifically for business communications. Using VoIP, you can enjoy:

  • Call waiting, forwarding and screening
  • Voicemail with speech-to-text transcription
  • Teleconferencing and video conferencing
  • Custom menu creation
  • Screen and file sharing in video calls
  • Call recording for use in future training
  • Cost savings on domestic and international calls

Plus, the phone numbers of VoIP users in your business aren’t attached to specific devices or locations. Whenever a customer dials in, the call always goes to the person they want to reach, regardless of whether that person is in the office or out on a remote job. With the right system, you can literally transform the way your company stays in connected.

Tips for Comparing VoIP Business Providers

Don’t know how to choose a VoIP phone system? It’s pretty straightforward if you start by assessing what you need to improve internal communications and serve your customers better. Here are a few key considerations to keep in mind as you look for a provider:

  • Monthly price per user or line
  • Functionality of the basics, such as sending and receiving calls
  • Call quality and guaranteed uptime
  • Flexibility and scalability of plans
  • Features included at each plan level
  • Feature-rich mobile app with cross-device compatibility
  • Call management and forwarding
  • Sales and customer service integrations
  • Ease of upgrading
  • Availability and quality of customer support
  • Security of customer and call data

Most VoIP providers offer a free trial for you to get the feel of the service and to give you time to decide if it’s a good fit for your business. You should also be able to rent or purchase VoIP-compatible desktop handsets, the cost of which needs to be factored into the total expense of your VoIP investment.

Easy Financing Solutions to Upgrade Your Business Phone System

For many small businesses, VoIP provides a smart and easy-to-use solution to internal communications and the challenges of serving a tech-savvy customer base. Getting started with the best provider for your company means committing to a monthly or annual contract and possibly investing in new equipment, which can add up fast.

If the cost factor in switching to VoIP has been a barrier to adoption for your business, financing can help you get over the hurdle and start enjoying easier, more robust communications. From business lines of credit to traditional small business loans, National Business Capital and Services can work with your company to find the best form of funding to meet your needs so that you can get you VoIP system up and running.

National Business Capital & Services is the #1 FinTech marketplace offering small business financing and services. Harnessing the power of smart technology and even smarter people, we’ve streamlined the approval process to secure over $1 billion in financing for small business owners to date.

Our expert Business Financing Advisors work within our 75+ Lender Marketplace in real time to give you easy access to the best low-interest SBA loans, short and long-term loans and business lines of credit, as well as a full suite of revenue-driving business services.

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About the Author, Joe Camberato
Joseph Camberato, President at National Business Capital & Services, developed a passion for business at a young age. Joseph has a true respect for anyone who owns a business and enjoys engaging them in discussions of how they “made it happen.”